Refund and Return Policy

Refund and Exchange Policy

  1. If you are not satisfied with our products, you can return the new and unused products together with the original invoice to the store where you purchased within 30 days from the date of purchase or 3 days after the goods collection.

    2. We cannot accept exchange or return of previously assembled, open packaging or damaged items, discounted display items, food and all products that have already been cut.

    3. We will give you a full refund by the same method as your original payment for products that are returned with the invoice. For payment made with credit card, please bring the concerned credit card with you.

    4. Products purchased under discount and/or Credit Card Installment Program can only be exchanged to another product (of equal or higher value and the customer shall pay the difference in product price). No cancellation will be arranged once the Credit Card Installment Program is confirmed.

    5. We reserve the final right to interpret the terms and conditions herein.



Free Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives within 14 days.

Please note: We can only offer a free returns pick up from the same country your order was delivered to.